Bird Feeders - Bird Houses - Bird Seed - New Zealand - NZ

Frequently Asked Question's

Q. What are your payment options?
A. For most of our products you can pay online using your credit card. You can also pay by direct bank deposit or cheque (more information)

Q. What guarantee do you offer?
A. We are so confident with our quality of our products, we offer a 100% no question money back guarantee (more information)

Q. How long will delivery take?
A. All orders are normally dispatched within 48 hours ( excluding Saturdays, Sundays, and public holidays) via NZ Post or Mainfreight for the larger orders.
Occasionally we have to wait an extra day to allow bank payments to clear. If this happens we will contact you to let you know.
We email all customers when their order has been dispatched with consignment numbers etc. (more information)

Q. Are my credit card details secure?
A. Your credit card details are not viewed by us or any person except you during the transaction. The credit card details are encrypted and passed directly to the bank. To find out more information about this site's security information, please visit Paymate's Privacy & Security Statement.
NZ Backyard Birds only receives information about your name, email address, postal address, amount of transaction etc. We are not sent any information regarding your credit card or bank account number. (more information)

Q. I want to send this as a gift but there is no place on the online order form for a different shipping address. What do I do?
A. When you order online enter your details as you would normally do, and then send us an email with the correct shipping address, as well as any message if you would like included on a gift card.

Q. How do I contact NZ Backyard Birds?
A. We can be contacted via email, phone or mail (more information)

Q. Are you details safe with you?
A. We use your contact information (name, address, and email address) solely to process your order. Once your order has been processed and delivered this information is destroyed.
If you have requested to receive our newsletter and special offers we retain only your email address. This address will NEVER be given to a third party for any reason. (more information)


 

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